As Chief Operating Officer, Scott drives all customer functions for the company, including Sales, Services, Alliances, Customer Success and Sales Operations. Prior to joining ServiceMax, Scott was a Regional Sales Manager at SuccessFactors. He was an original member of the team that formed SuccessFactors first industry vertical team focused on the healthcare market.
Prior to SuccessFactors, Scott served as VP of Business Development at Birst, a SaaS business intelligence solution. Scott expanded Birst’s initial vertical analytic applications for Financial Services firms to other industry verticals, including pharmaceuticals and telecommunications. Scott also held a variety of senior management positions at Extensity Inc., including Business Development, Professional Services, Marketing and Sales Development. For 3 years, he served as Vice President, Strategic Sales Operations where he was responsible for Extensity’s Sales Engineering, Channel Sales, Sales Training and worldwide Sales process and CRM. After Extensity was acquired by Infor, Scott served as General Manager of Extensity’s global Expense Management business where he drove R&D priorities and strategy for the product line’s sales, marketing and service offerings. He began his career in the Pharmaceutical industry with Eli Lilly and Dendrite International and ran Professional Services at Connect Inc. Scott earned a Bachelors in Business Administration from the University of Notre Dame.
Scott Berg, COO
Headquarters: Pleasanton, CA
We are a company of innovators, thinkers and doers who care passionately about changing the world. How? By rethinking the massive and growing industry that keeps our world running — field service.
There are more than five million field technicians in the US and tens of millions across the globe. The machines and equipment we use every day — in our homes, at our offices, in hospitals and just about everywhere — need to be installed, fixed and serviced, and these field technicians are tasked with keeping our worlds and the world running every single day.
Here’s where ServiceMax comes in. ServiceMax is the only complete field service software solution helping companies of all sizes manage contracts, scheduling, and parts, while also providing solutions for social, portals, and analytics — all delivered in the cloud to any mobile device. We deliver software that brings together the right data at the right moment to delight customers and drive business results at the crucial point of service. We’re rethinking field service, and delivering cutting edge technology to help companies perfect service delivery, drive revenue and growth, and delight customers.
Field service is keeping our world running, and our mission is to be the go-to application for every field service technician in the world. A mobile device is now necessary to keep up with the amount of data needed to perform the job. This device paired with the right data is the only way to achieve the best possible human interaction at the point of service. ServiceMax is delivering on this, and the impact is simple: lower costs, greater efficiency, happier customers and uncovering untapped revenue opportunities.