To be an industry leader it is imperative that a company be completely customer obsessed. This First Round Review article dives into Remind’s obsessiveness with its customers, including examples of how to retain obsessiveness as a company scales and the benefits Remind has enjoyed as a result of their customer focus.
- A case study of Remind’s customer obsessiveness, including why it is important to talk directly to your customer.
- How to humanize your company so customer obsessiveness is pervasive.
- How to ensure customer obsessiveness stays central to the company with scale.